Privacy Policy

1. Introduction

Welcome to PowerProxy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase mobile proxy services, or interact with our platform. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information necessary to process orders, deliver proxy services, prevent abuse, and improve your experience:

• Account & Personal Data: Name, email address, billing address, phone number, and login credentials.
• Payment Information: Credit/debit card details, billing history, and transaction records. Note: Payment data is processed securely by third-party payment gateways (e.g., Chargebee, Cryptomus). We do not store full card numbers on our servers.
• Service & Proxy Usage Data: Proxy authentication credentials, connection timestamps, assigned IP addresses, bandwidth consumption, and connection logs used solely for service delivery, billing accuracy, and abuse prevention.
• Technical & Device Data: IP address (original), browser type, operating system, device identifiers, and analytics cookies to optimize site performance and troubleshoot issues.

3. How We Use Your Information

• Process and fulfill orders, manage subscriptions, and handle refunds or renewals.
• Authenticate and deliver mobile proxy access securely.
• Monitor network performance, prevent fraud, and enforce acceptable use policies.
• Respond to customer support inquiries and technical issues.
• Send service updates, security alerts, and (with your consent) promotional communications.
• Comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third parties when necessary:

• Payment Processors: To securely handle transactions and prevent fraud.
• Infrastructure Providers: Cloud hosting, CDN, and proxy network partners required to deliver our services.
• Legal & Regulatory Authorities: When required by law, court order, or to protect our rights, users, or network integrity.

5. Data Security

We implement industry-standard security measures, including TLS/SSL encryption, secure server infrastructure, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We continuously update our security practices to mitigate emerging threats.

6. Data Retention

We retain your personal and account data for as long as your account is active or as needed to provide our services. Connection and usage logs are retained temporarily for billing verification, fraud prevention, and network optimization, then automatically purged according to our retention schedule. You may request account deletion at any time, subject to legal and financial record-keeping requirements.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your personal information.
• Request a copy of your data in a portable format.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time via email preferences or unsubscribe links.
• Disable non-essential cookies through your browser settings or our cookie consent banner.

To exercise these rights, contact us at [email protected].

8. Cookies & Tracking Technologies

We use essential cookies for authentication, session management, and security. Analytical and marketing cookies help us understand site usage and improve our services. You can manage your preferences through our cookie banner or browser settings. Disabling essential cookies may limit access to certain features.

9. Third-Party Links & Services

Our website may contain links to third-party sites or integrations. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the minimum age of consent in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately for removal.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: [email protected]
• Address: Paulihof 8, 1171 WB, Badhoevedorp, Noord-Holland, Netherlands